Questions of hire a car in Tenerife

Frequently asked questions and answers about renting a car with TRC FAQs

The location and/or time, from when a hire ends.
In most cases you need to be a minimum of 21 years and at least 2 complete years on a full driving licence[vc_round_chart]
No, it is the policy of Traditional Rent a Car to accept reservations (and if necessary cancellations) via telephone and the internet website. At Traditional Rent a Car we do not take credit card details from you prior to the hire, so there is no way to charge you if you cancel at the last minute or fail to show up
When there is more than one driver associated with a hire, the second and any subsequent drivers are referred to as the additional drivers.
Yes, all charges and fees are clearly stated in the quotation.
The conditions imposed by a rental location, or country, in order to satisfy their legal requirements. Details of these can be obtained from each renting Company
If you have held a valid, unrestricted drivers licence, for a minimum of 24 months . If you do not have these prerequisites then you will need an international permit. All documents must be original. No photocopies are recognised. No, it is the policy of Traditional Rent a Car to accept reservations (and if necessary cancellations) via telephone and the internet website. At Traditional Rent a Car we do not take credit card details from you prior to the hire.
The formal contract, signed by Company and the hirer at the time of check-out, which shows the terms of the rental.
Normally, a 24-hour period which starts at the time of check-out, however can also apply to a rental period that is of several hours’ duration.
Normally, the total of rental days, however can also apply to a rental of several hours’ duration

To hire a vehicle at one location and to return it at another is referred to as a one-way hire

The way how we work Terms - Conditions - Policies

Car Rental Terms & Conditions

GENERAL CONDITIONS OF SUPPLY

GENERAL CONDITIONS OF SUPPLY

  • All hires are undertaken subject to the company’s terms and conditions of hire as incorporated into this document.
  • The terms and conditions and limitations of the insurance policy are considered to be part of the hire contract.
  • The insurance is valid for the province of Tenerife, and is included in this hire contract.   The vehicle may not be taken to other provinces or outside Spain without prior authorisation.
  • The hirer is responsible for the use of the vehicle according to the conditions stipulated in the contract and accepts responsibility for any additional driver as an agent of the hirer.
  • The lessor (company) is not responsible for any personal objects left in the car and subsequently, any damage caused to the vehicle in any attempt to steal such objects would be the responsibility of the hirer.
  • All charges will be calculated at the tariff rate in force on the day of the contract, unless previously agreed and confirmed in writing at some other rate, and excluding calculative errors or omissions.
  • the hirer agrees to pay on demand, charges in respect of:

a)      Hire of vehicle and any optional accessories and equipment ordered.

b)      IGIC at the current rate

c)      Collision damage waiver, or insurance excess in the event of damage to the car, failure to return the vehicle as it was delivered, with its equipment and accessories in the specified place at the correct time, and in a clean and tidy state,

d)     Any sum charged for damage to the vehicle or its accessories due to the negligence of the hirer.

e)      Any additional charges incurred through the extension of the original contract.

f)       Any parking, speeding or other types of fine or infractions incurred. The lessor (company) has a fixed ADMINISTRATION HANDLING FEE OF 35€. THIS DOES NOT PAY ANY ACTUAL FINES INCURRED

  • The  hirer agrees to:

Inform the lessor (company) immediately of any loss, damage or fault to the vehicle. Be responsible during the rental period for the maintenance of:

a) tyre pressure

b) engine oil level

c) battery fluid level

d) screen wash levels

e) coolant levels

  • The hirer agrees to return the vehicle in the condition it was supplied, with the relevant equipment and accessories

a) On the date and place specified on this contract.

b) In the condition it was supplied at the commencement of the rental.

c) In a clean and tidy condition.

The hirer agrees that on failure to do this, the lessor (company) has the right to charge costs to the excess/deposit held.

On breach or termination of the hire period, the vehicle must be returned to the lessor (company). If the vehicle return is late by 1 hour or more, according to the signed contract, a full day rate will be applied without exception and consequent day rates charged thereafter.
Any further costs for recuperation of the vehicle will also be the liability of the hirer.

The hirer shall be considered responsible for the vehicle in respect of any of the following offences which may have been committed with respect to the vehicle.  The hirer agrees that the vehicle will not be driven:

a) For hire or reward

b) For racing, rallies speed trials or tuition.

c) In manner or purpose for which it was not constructed.

d)By any person not authorised to drive by the lessor (company)

e) Outside the province of Tenerife, without prior consent

f)  In the event of mechanical, electrical or structural failures which may cause further damage or be in contravention of the law.

g) By any person under the influence of drugs or alcohol or who is not licensed to drive the vehicle.

  • The hirer is advised that smoking is NOT permitted in the vehicle and that the transport of animals is also prohibited. Cleaning charges may be applied if contravened.
  • The hirer agrees that all rental charges, damage charges or charges accrued through negligence of the hirer may be taken from the deposit held, or from the hirers credit card details overleaf, up to the stated limit, without further notification or authorisation being deemed necessary, as per the terms and conditions of this contract.
  • Our hire rates do not include fuel. However, our vehicles are normally delivered with a full tank of  fuel and  must be returned with the same level of fuel as indicated when receiving the vehicle. If there is a deficiency in the fuel level on return of the vehicle a refuelling charge levied at 50% more than local pump cost will apply. Clients are advised that in accordance with the law 15/1999 of 13 December relating to data protection (LOPD) Traditional Rent a car SL, abides by current law, and their personal details are included in a computerised database. Clients are advised that at all times they have the right to access, modify, rectify or even cancel their personal details by writing to the lessor (company) address stated on this contract.

CHILD SEATS

European law requires that children be appropriately restrained whilst travelling in a vehicle.

Please advise us at the time of booking of any children in your party so that we can provide the appropriate seats, which are free of charge, but subject to availability.

Children under a height of 135 cm (4 foot 5 inches) may not travel in the front seat of the vehicle.

Failure to ensure that children are appropriately restrained in a motor vehicle is a serious offence for the driver under Spanish law, and therefore TRC require that the driver is responsible for fitting any baby seats.  Traditional Rent a Car staff are available to assist.

Fuel Policy

Traditional Rent a Car has a fuel policy which is straightforward, and works in the fairest way possible for both parties.  Some companies ask you to bring back the rent a car with an empty tank, but this is virtually impossible, which means you end up spending more than you need to.

Traditional rent a car provides the car with a full tank of fuel, and you are required to return it in the same condition.  This way, you only pay for what you use.  Charges will apply if you return the car with less petrol than full on the fuel gauge, and this charge will be considerably higher than the market rate.  More information is contained on the rear of the rental contract.

Personal Service

Traditional Rent a Car is a family owned business that prides itself on providing modern well-maintained vehicles but with good old-fashioned style service.

This has stood us in good stead, as TRC has been in the rent a car business in Tenerife for over 20 years.

With a base in Las Chafiras (between the south airport and the major holiday resorts), we are ideally situated to deliver and collect your car wherever and whenever you need it in South Tenerife, and with a minimum of formalities.

Avoid queues and stress at the airport by pre-booking your TRC rent a car, and have it delivered to you personally anywhere in the South of the island.

Quotations can be provided prior to your arrival, and that price is then guaranteed.  No deposit or booking fee is payable, and we will greet you, on time, at a location of your choice to complete the formalities.  If you do need to cancel your rent a car, there is no charge, but we do ask that you let us know so that we can continue to provide the best possible service to all our clients.

Please see details of our free baby seats, and our straightforward fuel policy.

If you have any queries you can use the message box on the main page, and we will be delighted to help you.

INSURANCE

Your rent a car comes with third party insurance that will cover the occupants of the car, and any damage you may cause to other road users.

Excess Deposit and CDW (Collision Damage Waiver)

You will be required to leave an insurance excess (guarantee/deposit) of €150 for Groups A & B, €250 for Groups C & D and €300 for Groups E & F.  TRC will hold details of your credit card and reserves the right to charge the agreed excess as follows:

·         If you have an accident with another vehicle and it is legally not your fault, and details of the other vehicle and driver are diligently recorded on an accident report form (kept in the vehicle), your insurance excess is not affected as TRC can claim from the other party.

·         If you have an accident and you are responsible, you could lose part or all of your excess, depending on the cost of the repair.

·         Collision Damage Waiver is available, which means that the insurance excess is not required.  Please consult staff for the rates, which are not refundable.  However, a credit card deposit is still required, which will be returned in full when the vehicle is returned on time, in good condition, and with the correct amount of fuel.

·         The hirer may be held responsible for any damage to the vehicle if they have been negligent.  The vehicle may not be driven:

a)      For hire or reward (ie sub-renting)

b)      For racing, rallies, speed trials, or tuition

c)       In a manner or purpose for which it was not constructed

d)      By any person not authorised by TRC without prior consent

e)      Outside the province of Santa Cruz de Tenerife

f)       In the event of mechanical, electrical or structural failures, where continuing to drive it may cause further damage, or be in contravention of the law

g)      By any person under the influence of drugs or alcohol or who is not licensed to drive the vehicle.

Further information about insurance can be found on the rear of the rental contract, or from Traditional Rent a Car staff.

What is included in your Car Hire?

Traditional rent a car (TRC) has been operating in South Tenerife for over 20 years, and is a family run business.

In a competitive world, TRC has prospered by offering new cars, but old-fashioned style service.

There is a wide range of cars for hire, ranging from small economy cars, to 7 and 9 seaters, all at competitive prices.  And the price you agree is the price you pay…no hidden extras.

Included in your car hire is:

  • Hire of vehicle of your choice
  • Insurance
  • Two named drivers
  • All inclusive price, including local taxes (13.5%)
  • Unlimited mileage
  • Free baby seats
  • Free delivery within the south of Tenerife
  • Free map

Optional extras include:

  • Collision Damage Waiver insurance (CDW)
  • 3rd named driver
  • Satnav
  • Bike rack

If you have any queries, or are unsure which type of vehicle you require, please use the message box to contact us, and we will respond to you personally.

Seasonal special offers may apply, so contact us now for a free no-obligation quote.

Privacy Policy

The Information contained within this website is provided as is, without warranty of any kind. TRC Cars accept no liability for its accuracy or any omissions. The information & functionality on this website may be withdrawn at any time without notice and access to it may be restricted at the sole discretion of Traditional Rent a Car

Customer Data

When you contact TRC Cars will ask you to supply certain information, so we can respond to your inquiry. This will include such things as your name, email address, telephone number and the nature of your inquiry. This information will be kept on file should you contact us again in the future. We will never use this information to contact you again in the future (beyond responding to your initial inquiry) unless you have elected to join our mailing list. If you join our mailing list then occasionally we will use your information to contact you to bring you news of any special offers or new services which might be of interest. Typically, it is rare for us to contact you more often than once a month and we will almost always do so via email.

Cookies

Cookies are small pieces of information, which can be sent by websites and stored on your computer, they are predominantly used to identify visitors when they return to a website and provide them with more relevant content. Cookies are largely harmless and can do a lot to help improve a users experience on a website. However we are aware that some people are concerned by the privacy issues Cookies raise and wish to remain wholly anonymous whilst surfing the web. With this in mind, our website does not use cookies and we have no plans to begin using them on our website.

Collection of broad demographic Data (Web Stats)

To assess the success of our marketing campaigns and to keep us informed of the general trends being adopted by web users at large, we have enabled software on our web server, which collects broad demographical data about our visitors. This data includes: Your IP Address, the type of Computer System you are using, (Windows, Linux, Mac OS etc.) the type of web browser you are using, which website you were viewing immediately before following a link to our site, which pages you viewed within our site, for how long and in what order. This contains no data which can be used to identify you personally and this data is not analysed on a personal level, instead it is used by us to assess the effectiveness of our website in general, assess the effectiveness of our advertising campaigns & search engine placement, and to help us improve our website for our visitors.

If you have any questions about our privacy policy or how we use the data we collect, please contact us via email

info@trc-cars.com

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